Frequently Asked Questions

Here are answers to some frequently asked questions about the Canadian online pharmacy website.

What can I do if I don’t find the prescription drug I need on your website?

We only list some of the most searched NON controlled drugs online to comply with United States Laws. If you would like to know if the prescription drug you need is available from the advertising pharmacies feel free to use the toll-free number provided beneath each product to ask them.

Is it legal to buy online without a prior prescription?

There are different State and Country regulations. TeleMedicine is an approved practice in most U.S. States and Countries. Depending on where you live certain drugs can’t and shouldn’t be purchased online. Verify with your local authorities before placing any order!

Is an Online Pharmacy?

Absolutely NOT, we are only a referral service to different pharmacies that handle the order, the prescription, and delivery. We DO NOT prescribe, ship not process any order, we are only a comparison shopping site to provide the best prices and options.

Do you offer medical advice?

Absolutely NOT. You should only accept medical advice from your personal doctor. All prescription drugs have different side effects on different patients, which at times can be deadly. Please always verify with your doctor before starting medical treatment. All the information you can find in our site is for general purposes, every patient should and has to talk to their physician before taking any medication. Every person could have a different reaction to any medication and it is extremely important you consult with your physician before starting or continuing any medical treatment.

How long will it take to receive my order?

All orders are shipped from USA pharmacies, depending on the company you choose packages might be delivered overnight using FedEx or might take a couple of days with USPS priority mail.
Delivery of medicines by regular air mail takes an average of 10 to 21 days, and delivery by courier – up to 7 days. To make sure you don’t run out of medication, make sure to restock your supplies ahead of time. If requested, the pharmacy staff can call you to remind you when you start your third month of medication. Once your order is ready, it will be shipped by airmail or courier of your choice. Shipping costs start at $9.95. Some online pharmacies provide free shipping from a certain order amount.

How do I track my order?

With every order placed you will receive a confirmation email (always check your SPAM inbox) with the complete information on how to track your order. In the case you didn’t receive the email or accidentally deleted it, you can find the customer support toll-free number beneath each supplier.

What happens after I place an order?

Your order is forwarded to a doctor that will approve or deny your prescription. Once and only if the prescription is approved it is sent to the local pharmacies that will ship the drug directly to the address you provided. You’ll receive email confirmations for each step from your order approval to your shipping details. In some cases, the online pharmacy doctor might contact you directly to ask for additional information.

How many medicines can I get at the same time?

As many as you need. In a Canadian online pharmacy, the larger the package, the more profitable it is to buy medicines.

Do the Online Pharmacies listed to deliver to every US state?

All the companies we list on our site are based in the USA and respect all laws and regulations. Some prescription drugs might not be available for purchase online depending on where you live.

What are the differences between generic and brand name medications?

Generic drugs are almost exactly the same as the brand version, only the name and most importantly the price changes. Generic versions of prescription drugs have the same active ingredients as the brand version, but since Generic Manufacturers do not have the cost of developing a drug once the patent is released they are capable of producing the same product at a lower price.

How does an online consultation work?

An online consultation is a great option for patients that have received a physical exam from their physicians and are now looking to save on refills. Think of the online consultation as if you were calling your doctor for a prescription over the phone. Based on your medical form on the order page, a licensed physician will approve or deny your prescription.

Is it safe to buy a medication while I am taking another?

No, it isn’t, it is extremely dangerous! It is highly recommended you talk to your personal physician before changing or taking two or more medical treatments at the same time. Some prescription drugs can not interact with others and can cause severe health complications.

Are online credit card transactions safe?

All the order pages are secured with SSL encryption. This means that no third party can see your credit card information.

Is my personal information private and protected? does not collect customer information, we only offer advice on choosing certified and trusted online pharmacies to provide the best possible service.
Online Pharmacies are committed to maintaining the accuracy, confidentiality, and security of your personal information. We respect your privacy and everything you share – credit card information and personal information – comes through a secure HTTPS site (the S in the name stands for secure). The online pharmacy does not disclose the information you provide. All of your confidential information will be securely stored and protected in accordance with applicable patient and physician privacy laws.
Pharmacy-Online adheres to and complies with the following privacy laws and regulations to the greatest extent possible:
– Canada Personal Information Protection and Electronic Documents Act (PIPEDA)
– Health Insurance Portability and Accountability Act (HIPPA)
– Personal Health Information Act (PHIA)
For more information, please see our Privacy Policy.